FAQ's
How do I contact your company if my question isn’t answered here?
You can always contact us with additional questions at ashleymiles@cocosteeboutique.net
Where are you located?
We are located in St. Louis, Missouri. Most of our inventory is stored at our home based location. However we have also partnered with vendors that ship on our behalf.
What are my shipping options?
Typical transit time for Standard shipping is 3-4 business days.
Additional Information:
• Orders are processed within 24 hours of placing your order
• Items are shipped within 5 business days of processing your order. You will receive an email with tracking information once your order has shipped. Multiple tracking numbers may apply.
• If we are unable to fulfill your order within 5 business days, you will be contacted via email
What is the return policy?
• Returns are accepted within 30 days after receiving your item.
• Refunds are processed after receiving, inspecting and approving your return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Full disclosure of the shipping and refund policy is accessible by clicking the links below
Return & Refund Policy
Can you tell me more about your rewards program?
• Become a member
With more ways to unlock exciting perks, this is your all access pass to exclusive rewards. Sign up by clicking the "Rewards" icon in the bottom right corner of your screen.
You can earn points when you join, share, and engage.
• Signup: 200 Roses
• Like on Facebook: 50 Roses
• Follow on Tiktok: 50 Roses
• Follow on Instagram: 50 Roses
• Place an order: 5 Roses for every $1 spent
• Celebrate a birthday: 100 Roses
Redeem Roses that you earn!
• 100 Roses = $1
Refer a friend & receive a $5 off coupon once they make their first purchase.