Return & Refund Policy

📦 Return Policy

🕒 Free Returns Within 30 Days
You have 30 days from the date you receive your item to request a return.

To qualify, your item must be:
✔️ In the same condition as received
✔️ Unworn or unused
✔️ With original tags attached
✔️ In its original packaging
✔️ Accompanied by proof of purchase

🔁 A 10% restocking fee will apply to all eligible returns.

To start a return, email us at:
📧 ashleymiles@cocosteeboutique.net
Once your return is approved, you’ll receive a prepaid shipping label and step-by-step return instructions.
❗ Returns sent without prior approval will not be accepted.

🛠️ Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

🚫 Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Final Sale items from the Seasonal Sale collection

  • Gift cards

  • Custom or personalized products

  • Beauty and other personal care items

  • Hazardous materials, flammable liquids, or gases

Not sure if your item qualifies? We're happy to help — just reach out!

🔄 Exchanges

Need a different size or item?
The quickest way is to return your original and place a new order once your return is approved.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of approval status.
If approved, your refund will be processed back to your original payment method within 10 business days.

💡 Please allow extra time for your bank or credit card company to complete the refund process.

If it's been more than 15 business days since your return was approved and you haven’t received your refund, email us at:
📧 ashleymiles@cocosteeboutique.net