Charming Charlie policies

We ship all orders within 5-7 days. All orders over $50 ship for free. Other orders ship for a $5 flat rate

RETURNS AND EXCHANGES

Return Policy

If you change your mind, we offer easy returns online.

- Within 7 days for a refund, with the packing slip or receipt and tags attached, receive a full refund in the original form of payment in store or online.

- Within 30 days for site credit, with the packing slip or receipt and tags attached.

- All gift card purchases are final.

- If Charming Charlie provides a shipping label to you for a return, $8 will be deducted from your refund amount. 

Exchange Policy

- Charmingcharlie.com is unable to offer exchanges by mail, simply return your item and re-purchase your new item.

- If you received an item as a gift you will need a receipt or gift receipt to process your exchange.

Charmingcharlie.com Purchases

Returns postmarked within 7 days of the ship date that include the packing slip, and are in new condition with the tags and packaging attached will receive a full refund. Returns postmarked after 7 days but within 30 days of the ship date that include the packing slip, and are in new condition with the tags and packaging attached will receive site credit

- If Charming Charlie provides a shipping label to you for a return, $8 will be deducted from your refund amount. 

To start a return, click HERE.

Return by Mail

Complete the return form on the packing slip and include in the return shipment. The cost of return shipping is the responsibility of the purchaser. For your convenience, a pre-printed address label has been provided on the front of the packing slip. We regret that we are unable to refund your original shipping charges, unless the return was a result of our error.

If you have any questions or concerns regarding your return, please contact Customer Service via email at customerservice@charmingcharlie.com 11am to 8pm EST Monday through Friday.

- If Charming Charlie provides a shipping label to you for a return, $8 will be deducted from your refund amount.